Terms of Service - mwzfy

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between you ("Customer," "you") and RMDY LLC ("RMDY," "we," "us," "our"), the operator of mwzfy (the "Service"). By creating an account, subscribing to a paid tier, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are accepting these Terms on behalf of a business, you represent that you have authority to bind that business.

2. Description of Service

mwzfy is a hosted, managed AI agent-in-a-box service: cloud infrastructure that runs configurable AI agents on the Customer's behalf, including the skills, workflows, and channel connections the Customer sets up. The Service is delivered electronically and sold as a subscription. Features, tiers, and included capabilities are described at mwzfy's website and may be updated from time to time as described in Section 20.

3. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to use the Service. By using the Service you represent that you meet this requirement and that you have the legal capacity to enter into this agreement. The Service is intended for business and professional use; if you use it as an individual, you confirm you are doing so lawfully in your jurisdiction.

4. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at info@rmdy.ai if you suspect unauthorized access to your account. We are not liable for losses arising from unauthorized use of your account that results from your failure to safeguard your credentials.

5. Billing and Payments

5.1 Subscriptions are billed monthly or annually through Stripe, our third-party payment processor. Fees are as displayed at checkout for the tier and billing period you select.

5.2 One tier (Lite) is structured as a single, forced billing cycle that functions as a low-cost trial; it does not renew as a standing plan in the same form as the other tiers. Tier structure and included features may change; the version presented at checkout at the time of your purchase governs your order.

5.3 Subscriptions renew automatically at the end of each billing period at the then-current price for your tier and billing period, until canceled. You can cancel at any time; cancellation takes effect at the end of the current paid period as described in Section 16.

5.4 Prices are exclusive of taxes. Applicable VAT, sales tax, or other taxes are added at checkout where required and shown before payment.

5.5 Current pricing reflects a launch rate. Regular rates take effect starting 2026-10-16. Where a price change applies to an existing subscription, we will give reasonable advance notice before it takes effect.

5.6 We may change fees for future billing periods with reasonable advance notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new price for that renewal.

6. Refunds

Refunds are governed by our Refund Policy (refund-policy.md), which is incorporated into these Terms by reference. In summary, first-time subscribers may request a refund within 14 days of their initial purchase, subject to the abuse-prevention and processing terms in that policy. Cancellation alone does not entitle you to a refund of amounts already paid.

7. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy (acceptable-use.md), which is incorporated into these Terms by reference. Violation of that policy is grounds for suspension or termination under Section 16.

8. Usage and Resource Limits

Each tier is subject to usage and resource limits (for example, message volume, number of connected channels, or workflow complexity) as described at checkout or in your account dashboard. We may apply reasonable technical limits to protect the stability of the Service for all customers. Exceeding your tier's limits may require an upgrade to continue using the affected feature at the same volume.

9. Customer-Supplied Keys and Third-Party Model Providers

Where the Service allows you to supply your own API key for a model provider (for example, OpenRouter or a similar service), that key remains yours, and your use of it is governed directly by that provider's own terms of service. You are solely responsible for the cost, availability, and consequences of your own model-provider account, including any suspension, rate limiting, or termination that provider applies. We do not control, warrant, or guarantee the output, accuracy, or availability of any third-party model accessed through a key you supply.

10. Customer-Owned Channels

Where you connect your own messaging or communication channels to the Service (for example, WhatsApp, Telegram, or similar platforms), those connections and accounts remain yours and are subject to that platform's own terms of service. You are solely responsible for maintaining those accounts in good standing and for compliance with the platform's own policies. We are not liable for any suspension, restriction, or other enforcement action a third-party platform takes against an account you own and connect to the Service.

11. AI Features and Outputs

11.1 AI Output Disclaimer

The Service uses artificial intelligence to generate responses, take actions, and produce other outputs. AI outputs may be inaccurate, incomplete, or inappropriate for your intended use. Outputs are not professional, legal, medical, or financial advice. You must review AI-generated outputs before relying on them or acting on them.

11.2 Agent Responsibility

You are solely responsible for configuring, supervising, and reviewing the automated agents you deploy through the Service, including the instructions, workflows, and integrations you assign to them.

11.3 Automation Risk

You acknowledge that automated agents carry inherent risk, including the possibility of unintended output, incorrect action, or unintended interaction with third-party systems or people. We are not liable for actions taken by agents you configure or deploy, except to the extent such liability cannot lawfully be excluded.

12. Intellectual Property and Content License

You retain all rights to the content, data, and materials you submit to or generate through the Service ("Customer Content"). You grant RMDY a limited, non-exclusive, worldwide license to host, process, transmit, and display Customer Content solely as necessary to operate and provide the Service to you. We claim no ownership over Customer Content. All rights, title, and interest in the Service itself, including its software, design, and documentation, remain with RMDY and its licensors.

13. Copyright (DMCA)

If you believe content accessible through the Service infringes your copyright, notify us at info@rmdy.ai with a description of the work claimed to be infringed, the material you claim is infringing, and your contact information. We will investigate and take appropriate action, which may include removal of the material.

14. Third-Party Services

The Service integrates with or relies on third-party services, including payment processing (Stripe), AI model providers, cloud hosting infrastructure, and, where you choose to connect them, messaging platforms. We are not responsible for the acts, omissions, availability, or terms of any third-party service. Your use of a third-party service accessed through the Service may be subject to that provider's own terms and privacy policy.

15. Service Availability

We work to keep the Service available and reliable but do not guarantee any specific uptime percentage. The Service may be unavailable from time to time for maintenance, updates, or reasons outside our control. We are not liable for losses arising from Service unavailability, except to the extent such liability cannot lawfully be excluded.

16. Warranty Disclaimer

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, RMDY's total liability arising out of or relating to these Terms or the Service, for any cause of action, is limited to the greater of: (a) the fees you paid RMDY for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred United States dollars (USD 100). RMDY is not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or lost business, even if advised of the possibility of such damages. Nothing in this section limits liability that cannot be limited under applicable law.

18. Indemnification

You agree to indemnify and hold RMDY harmless from any claims, damages, losses, and expenses, including reasonable legal fees, arising out of your use of the Service, your Customer Content, your violation of these Terms, or your violation of any third-party right, including a third-party platform's terms tied to a channel you connect (Section 10).

19. Termination and Data Deletion

19.1 You may cancel your subscription at any time. Cancellation stops future renewals; your access continues until the end of the period you already paid for, unless we terminate for a violation of these Terms.

19.2 We may suspend or terminate your access for material breach of these Terms, including the Acceptable Use Policy, for non-payment, or where continuing the Service would expose RMDY or another customer to legal or security risk.

19.3 On termination or cancellation taking final effect, we will delete or deidentify your account data within a reasonable period, except where we are required to retain it by law or for legitimate business purposes such as billing records and fraud prevention.

20. Export Control and Sanctions

You may not use the Service if you are located in, or are a national or resident of, a country or territory subject to comprehensive United States trade sanctions, or if you are a person or entity on a U.S. government restricted-party list. You agree to comply with all applicable export control and sanctions laws, including those of the United States.

21. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws principles. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the state and federal courts located in Wyoming, except as otherwise required by Section 22. Nothing in this document limits any mandatory consumer-protection rights you may have under the laws of your country of residence.

22. Dispute Resolution

Before filing a formal claim, you agree to contact us at info@rmdy.ai and attempt to resolve the dispute informally. Most concerns can be resolved this way. If a dispute cannot be resolved informally within a reasonable time, either party may pursue the claim in the courts described in Section 21, subject to any mandatory rights described there.

23. Changes to Terms

We may update these Terms from time to time. We will give reasonable advance notice of a material change, for example by email or a notice on the Service. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

Contact

RMDY LLC

30 N Gould St, STE R, Sheridan, WY 82801, USA

Email: info@rmdy.ai